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La primera impresión


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General information

Languages: Spanish, English
Estimated study time: 15 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
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Este curso analiza el poder de las primeras impresiones, y cómo evitar conductas y actitudes negativas en la atención al cliente. Estudiaremos el arte de adoptar la actitud adecuada, así como la capacidad de dejar a un lado nuestras cargas emocionales y empezar cada día con ánimo renovado. También conoceremos a los 5 monstruos de la atención al cliente y el modelo STANCO que sirve para crear una primera impresión positiva.

¿Qué aprenderás?

  • Cómo librarte de las cargas emocionales antes de conocer a alguien.
  • La importancia del modelo STANCO para lograr un contacto positivo con el cliente.
  • Los comportamientos que debemos evitar siempre.
  • La importancia del toque humano en todas nuestras relaciones con los clientes.

Contenidos del curso

  1. Sobre este curso
  2. Soltar tu carga emocional
  3. STANCO
  4. Cómo no tratar a la gente
  5. El toque humano
  6. Resumen

General information

Languages: Spanish, English
Estimated study time: 15 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
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