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General information

Languages: Spanish, English
Estimated study time: 15 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
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Mediante este curso aprenderás la relación entre las ventas y el servicio tanto para la empresa como para los clientes. La venta no finaliza cuando el cliente ha adquirido un producto o servicio sino que el cuidado de la misma puede afectar a las futuras decisiones de compra así como a tu reputación profesional y la de la compañía.

¿Qué aprenderás?

  • La importancia de saber defender a tu empresa al tiempo que respondes satisfactoriamente a las reclamaciones de tus clientes.
  • Cómo gestionar incidencias.

Contenidos del curso

  1. Sobre este curso
  2. Fidelidad a la empresa
  3. Equipo y fidelización de clientes
  4. Resumen

General information

Languages: Spanish, English
Estimated study time: 15 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
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