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Atención telefónica al cliente - Netex
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Atención telefónica al cliente


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General information

Languages: Spanish, English
Estimated study time: 15 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
Image

Este curso aborda la estructura de las llamadas telefónicas y cómo concebirlas y usarlas de forma eficaz.

¿Qué aprenderás?

  • Cómo comenzar las conversaciones.
  • Cómo emplear las preguntas para llevar el control de la conversación.
  • Cómo concluir la llamada.

Contenidos del curso

  1. Sobre este curso
  2. Primeras impresiones al teléfono
  3. Controlar la llamada
  4. Plantear los siguientes pasos
  5. Resumen

General information

Languages: Spanish, English
Estimated study time: 15 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
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