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Las necesidades del cliente - Netex
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Las necesidades del cliente


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General information

Languages: Spanish, English
Estimated study time: 40 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
Image

¿Qué aprenderás?

  • A definir los objetivos de tu primera entrevista con el cliente.
  • A determinar quién no es un cliente.
  • A plantear las preguntas necesarias para concretar las necesidades del cliente.

Descripción

La primera entrevista con el cliente es fundamental. Si la orientamos bien, a través de ella podemos definir con precisión qué necesita el cliente, su solvencia, poder de decisión y personalidad, factores todos ellos que nos ayudarán a plantear la oferta más adaptada a sus características.
En este learningCoffee te mostramos lo importante que es cuidar todos los detalles del encuentro para concretar una estrategia ajustada a las necesidades de nuestro interlocutor.

Contenidos del curso

  1. Descubriendo qué quiere el cliente
  2. Los objetivos de la entrevista
  3. Cómo se muestran las necesidades
  4. Experimentar

General information

Languages: Spanish, English
Estimated study time: 40 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
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