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Atención online al cliente - Netex
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Atención online al cliente


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General information

Languages: Spanish, English
Estimated study time: 15 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
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Este curso analiza el mundo de la atención multicanal al cliente, donde se incluyen las redes sociales, destacando la necesidad de transmitir un discurso coherente a través de todos los canales de comunicación y prestando atención a algunos de los desafíos específicos que presentan las redes sociales.

La formación se articula alrededor de la importancia de diferenciar entre respuestas profesionales y personales, ya que los límites quedan muchas veces difuminados en los procedimientos de atención online.

¿Qué aprenderás?

A dirigirte adecuadamente a la clientela a través de medios online: email, chat y redes sociales.

Contenidos del curso

  1. Sobre este curso
  2. Email y chat
  3. Las redes sociales y el cliente
  4. Las redes sociales y tú
  5. Resumen

General information

Languages: Spanish, English
Estimated study time: 15 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
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