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Asesorar al cliente - Netex
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Asesorar al cliente


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General information

Languages: Spanish, English
Estimated study time: 15 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
Image

En este curso podrás saber algo más acerca de cómo el hecho de conocer a tu cliente y entender sus necesidades va a ayudar a que tu equipo le preste un mejor servicio.

Los temas que vamos a tratar son: conocimiento de producto, características y ventajas del mismo y cómo relacionarlas con los aspectos que son importantes para el cliente.

¿Qué aprenderás?

  • La necesidad de conocer a fondo los productos que vendes.
  • Cómo conocer lo que de verdad busca tu clientela.
  • La manera de potenciar los aspectos del producto más atractivos para tu clientela.

Contenidos del curso

  1. Sobre este curso
  2. Conocer el oficio
  3. Descubrir qué necesitan
  4. Meterse en su cabeza
  5. Mostrarles las ventajas
  6. Resumen

General information

Languages: Spanish, English
Estimated study time: 15 min
Publication date: May 2021
Method of delivery: learningCloud sprint, SCORM, xAPI
Status: Available
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